We read every message that lands in our inbox. Whether you spotted a typo, want to suggest a topic, or have a question about something you read on Keenrelay, you can reach the editorial team directly. Your feedback shapes what we publish next.
How to Reach Us
Send an email to [email protected]. That address goes straight to the people who write and edit our articles, so you skip the runaround and talk to someone who knows the material.
To help us reply faster, tell us which article or topic you are writing about. A clear subject line and a few specific details save time on both ends.
What to Send Us
Here are the kinds of messages we love to receive:
- Corrections: Found an outdated figure or a factual slip? Point us to it and we will review and fix it.
- Topic ideas: Tell us what you wish someone would explain about credit, budgeting, loans, or banking.
- Feedback: Let us know which guides helped and which ones fell short.
- Partnership questions: Reach out if you represent an organization interested in working with us.
Response Times
We aim to answer within a few business days. Response times vary depending on how many messages we receive and how detailed your question is. If your note needs research before we reply, it may take a little longer, and we appreciate your patience.
What We Cannot Help With
Keenrelay publishes educational content about personal finance. We are not a customer service line for any bank, credit card issuer, lender, or insurance company.
If you need help with your own account, a payment, a dispute, or a specific application, contact your financial provider directly. The phone number and secure message center on your statement or card will connect you with people who can access your account and act on your behalf. We cannot see or change anything tied to your accounts.
We also do not offer personalized financial advice. Our articles explain how things generally work so you can ask better questions and make informed choices. For guidance about your own situation, speak with a licensed professional.
A Few Notes
For your security and ours, please do not email account numbers, passwords, Social Security numbers, or other sensitive personal details. We will never ask you for that information.
Email is the only channel we monitor, so it is the fastest way to get a reply. We look forward to hearing from you and thank you for being part of the Keenrelay community.